FREQUENTLY ASKED QUESTIONS
What do I do if amount is deducted and Ticket is not booked?
If the amount is deducted and ticket is not confirmed, the amount will be reverted back to the same account from which the payment was made within 2-7 business working days. If the amount is not credited within the timeline, please reach us out to our support team on [email protected] along with the Bank statement from the date to booking to till date.
Does booking online cost me more?
No, the fare will remain the same, however you will be benefited by discount offers.
Do you have separate seats for Ladies passenger?
Yes, once single lady seat is booked in seater coaches, the adjacent seat will be allotted to lady traveller only.
Do you have half ticket charges for the children?
No, half ticket charges are not available. Children above 3 years will be charged full ticket fare.
Can the ticket be transferred to another passengers?
The ticket is not transferable because it will be verified with the name of the registered passenger.
When should I reach the Boarding Point?
Passenger should report to the boarding point 15 mins prior of the Boarding time.
Why are different seats priced differently?
The seats which are priced with high fare are considered as Premium seats.
What to do if I have entered Incorrect mobile number while booking a ticket. Do I get the mTicket on different number?
Yes, the mTicket will be sent to the entered mobile number but we request you to recheck the contact number while booking the ticket and in case of incorrect phone number, please contact our customer support team.
Why it is mandatory to provide the passenger mobile number while booking a ticket(s)?
Yes, it is mandatory to provide mobile number to provide information such as mTicket, Vehicle number, tracking details and any other update related to the schedule of the service.
What are the payment options available on the website to book ticket(s)?
You can book the ticket through Debit Card, Credit Card, Internet Banking, and eWallets.
Is it Safe to use my Credit/Debit on this site?
Yes, we deployed best in security, and it is safe to do transactions on the website.
How will I get refund if I cancel the ticket?
Post cancellation ,the refund amount will be reverted back to the same account from which the payment was made in 2-7 working days. For ticket booked at the counter, the user has to collect the refund amount manually from the agent at the counter.
Do I get the refund if I missed the Bus?
No, the refund will not processed if the passenger misses the bus.
Can I do partial cancel on my ticket?
Yes, you can the cancel the seat which you want to cancel.
If a customer cancels a ticket before 4 hours of the journey, when will the refund be processed?
Once Tickets are cancelled, Fresh Pass balance would be replenished immediately.
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About Fresh Bus
Company
Fresh Bus Private Limited
Registered Address : Freshbus Depot, No.28/23/223/99C, Ward 160, Rajarajeswari Negara Ward O&M18, Rajarajeshwarinagar, Bangalore, Bangalore South, Karnataka, India, 560098
Corporate Address : 11 Floor Sri Harsha Icon, Financial District Hyderabad Telangana India, Gachibowli, K.V.Rangareddy, Seri Lingampally, Telangana, India, 500032
[email protected]
+91 707 5511 729
