FREQUENTLY ASKED QUESTIONS
If the amount is deducted and ticket is not confirmed, the amount will be reverted back to the same account from which the payment was made within 2-7 business working days. If the amount is not credited within the timeline, please reach us out to our support team on [email protected] along with the Bank statement from the date to booking to till date.
No, the fare will remain the same, however you will be benefited by discount offers.
Yes, once single lady seat is booked in seater coaches, the adjacent seat will be allotted to lady traveller only.
No, half ticket charges are not available. Children above 3 years will be charged full ticket fare.
The ticket is not transferable because it will be verified with the name of the registered passenger.
Passenger should report to the boarding point 15 mins prior of the Boarding time.
The seats which are priced with high fare are considered as Premium seats.
Yes, the mTicket will be sent to the entered mobile number but we request you to recheck the contact number while booking the ticket and in case of incorrect phone number, please contact our customer support team.
Yes, it is mandatory to provide mobile number to provide information such as mTicket, Vehicle number, tracking details and any other update related to the schedule of the service.
You can book the ticket through Debit Card, Credit Card, Internet Banking, and eWallets.
Yes, we deployed best in security, and it is safe to do transactions on the website.
Post cancellation ,the refund amount will be reverted back to the same account from which the payment was made in 2-7 working days. For ticket booked at the counter, the user has to collect the refund amount manually from the agent at the counter.
No, the refund will not processed if the passenger misses the bus.
Yes, you can the cancel the seat which you want to cancel.
Once Tickets are cancelled, Fresh Pass balance would be replenished immediately.
It’s our on-time & reliability guarantee. If we’re late*, we compensate you directly.
No. Payouts are trigger-based and automatic. You’ll simply authenticate and get your money.
Through a secure JusPay link (backed by ICICI). Just enter your mobile & OTP.
The program applies only if your delay exceeds 90 minutes at boarding or dropping point.
Yes — in case of cancellations, you get your ticket refund + assured amount (₹500 or ₹1000 depending on the scenario).
Yes, Fresh Bus Promise covers all Fresh Bus routes across India.
Once you authenticate via the link, the amount is credited within 5-7 business days.
Any Green Coins, or Fresh Card utilised at the time of booking will be adjusted at the time of compensation.
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Fresh Bus Private Limited
Registered Address : Freshbus Depot, No.28/23/223/99C, Ward 160, Rajarajeswari Negara Ward O&M18, Rajarajeshwarinagar, Bangalore, Bangalore South, Karnataka, India, 560098
Corporate Address : 11 Floor Sri Harsha Icon, Financial District Hyderabad Telangana India, Gachibowli, K.V.Rangareddy, Seri Lingampally, Telangana, India, 500032
[email protected]
+91 707 5511 729
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